IT Service Continuity Management

Overview

Part of the Service Design lifecycle, IT Service Continuity Management (ITSCM) manages risks that could seriously impact IT services.  ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for recovery of IT services.

InsightSCS Business Continuity Management Policy PDF

At a very high level, the ITSCM includes the following sub process activities:

  • Initiation – During the initiation stage, policies that specify management intention and objectives should be documented and communicated throughout the organization.
  • Requirements & Strategies – It is critical to identify and document business requirements for IT Service Continuity in order to ensure that the business can survive a disaster.  Business Impact Analysis (BIA) and risk estimate are conducted to develop an IT Service Continuity Strategy.
  • Implementation – Implementation planning identifies and coordinates the various business and technical plans and deliverables into a cohesive master BCM Plan.
  • Ongoing Operation – Ongoing operation consists of activities related to maintaining, testing and changing the continuity plans to ensure that they are Fit-for-Purpose over time.
  • Invocation – Guidance and criteria for making the decision to invoke Business and IT Continuity Plans must be carefully documented in advance.

IT Service Continuity helps us to collaboratively prepare, plan, mitigate and test for the next disaster.